Upon subscribing to our monthly maintenance and support service, we'll reach out to you via email to guide you through the onboarding process. You'll receive detailed instructions on how to submit your website details and access our task management system securely.

Once subscribed, you'll gain access to our secure task management system, where you can securely share your login credentials with us. Rest assured, we prioritize the security of your data.

Depending on the plan you choose, our subscription service is priced per website. If you require management for additional sites beyond the plan's inclusion, you'll need to subscribe separately for each site. Some plans include management for multiple sites, such as two or unlimited sites, offering flexibility to suit your needs. Our task management system allows you to submit tasks for each site separately, ensuring each receives the necessary attention.

You can easily submit a support ticket by sending an email to support@redolance.com. Our dedicated support team will promptly address your inquiries and support requests during our operational hours.

Expect prompt responses and efficient resolutions tailored to the complexity of your task. Response and resolution times will vary based on the nature and urgency of the issue.
Our support team is available from 9 am. to 5 pm. GMT Time.

We'll promptly notify you of any issues, and while we don't directly troubleshoot with third-party companies, we'll provide guidance on managing such situations.

Currently, we primarily offer support through our task management system and email.
Additionally, for clients on our Maintenance and Support Monthly plans, we offer fast chat support, especially for emergency cases.

Yes, we offer custom development services tailored to your specific requirements. Reach out to us to discuss your needs and receive a customized quote.

Yes, our Maintenance and Support Monthly plans include 24/7 monitoring to ensure the security and stability of your websites.

Our standard operating hours are Monday through Friday from 9 am to 5 pm GMT. We are closed on several Morocco holidays.. During this time, our team is available to assist with any inquiries or support requests submitted through our task management system.

At Redolance, we prioritize the security of your data. Our team follows stringent security protocols, including the use of VPNs and two-factor authentication for accessing client sites. We never request sensitive information via email or SMS. Rest assured, your data is protected with the highest level of security measures.